1. What are the Fair opening hours?

The WI Fair is open from 29th March 2017 - 1st April 2017 The opening hours for each day are: 10.00am - 5.00pm

2. How do I get to the Fair?

You will find all the information you need to get to the show on the Where & When page on our website.

3. Does the venue have a car park?

Yes.  There is free parking at Alexandra Palace for a limited number of cars. However the car parks do get very full and we strongly advise that you take public transport to the show if you are not coming as part of an organised coach party. More transport information can be found on our Where & When page. If you are coming to the event as part of a group in either a coach or minibus you will need to apply for a Parking Pass in advance.

4. Do I need a parking pass for my coach or minibus

Yes.  Although parking is free you will need to obtain a parking pass if your group is travelling to the show by either coach or minibus.  Details of how to apply for one of these will be available on the ticket booking site. Please note: the parking passes come from our Operations team, not the ticket booking site, consequently they are not delivered at the same time.  They will be emailed to you in due course.

5. I have ordered a coach parking pass but it didn't come with the tickets

If you have ordered a coach parking pass it will be sent to you via email approximately 10 days before the Fair. We have found that if we send them out any earlier there is a tendency for them to be misplaced.

6. I forgot to order a free coach pass when I booked my tickets, how do I get one?

Please email marketing@thewifair.co.uk with the following details and we will ensure that your coach pass is issued to you:

  • Name
  • Contact phone number
  • Contact email
  • Group name
  • Day attending
  • Number of coach/minibus passes required (please specify vehicle)

7. I am disabled, how do I access Alexandra Palace and where can I park?

Due to new regulations imposed by the local council, it is no longer possible for blue badge holders to park at the front of the building.  Instead, they are asked to park at the back of the venue, but we will have a small buggy to transport disabled visitors to the entrance. (Please note this vehicle only takes a few passengers at a time and may mean a short wait.) The alternative is a 'flat' eight minute walk to the entrance.

8. Can I hire a wheelchair at the Fair?

Yes - wheelchairs can be hired here.

9. Are mobility scooters, wheelchairs and pushchairs allowed at the Fair?

Yes

10. I am accompanying someone as a carer, do I have to purchase a ticket?

When accompanying someone in the capacity of carer, your entry to the Fair is free of charge. To receive your free ticket please email customerservices@theticketfactory.com  

11. Are all of the workshop studios accessible for disabled visitors?

Unfortunately, due to the available space at Alexandra Palace, one of our workshop studios is only accessible via a set of stairs. However, if you are a disabled visitor and want to attend one of the 90 minute workshops, please let us know and we will do our best to accommodate you.

12. Can we add an extra person to our Group booking?

Yes. If you need to add more tickets to your Group booking after it has been purchased, please contact our Group booking team on 0844 581 1313.

13. May I bring my assistance dog to the Fair?

Yes, registered assistance dogs are welcome at the Fair.

14. Are men allowed into the Fair?

Most definitely.  Husbands, partners, brothers, uncles, significant others are all very welcome to attend.

15. Can I bring my children to the Fair?

Yes, although we do not provide any child minding or crèche facilities.  If your child is under 7 years of age their entry to the Fair is free of charge.  Between 7 and 19 they will be entitled to a child ticket and after 18 they will need to purchase a standard ticket.  Children under 16 must be accompanied by a ticket holding adult. Further ticket information can be found here.

16. Where can I eat at the Fair?

There are numerous food and drink options at the Fair.  More details can be found here.

17. Can I buy workshop and/or talks tickets in advance?

Yes - you will be able to book workshop and/or talks tickets via our ticketing website. Subject to availability, some tickets may be available on a first-come, first-served basis via the workshop booking desk on site. Once purchased these are non-refundable.

18. How do I book workshop tickets?

Workshop tickets are available via our ticketing agency. The full programme of workshops can be viewed HERE To check how many places are left on a particular workshop, or to book a place, please visit the ticket booking site

19. Is there a cloakroom at the Fair?

Yes - the Fair cloakroom will be clearly signposted from the Palm Court.  You will be able to leave coats and luggage for £1 per item.

20. Is there an ATM at the venue?

There are a number of ATM machines within Alexandra Palace, however they do charge.

21. Where can I find a list of exhibitors?

You can find our list of exhibitors here.

22. Can I have a copy of the floorplan before the Fair?

A copy of the current floorplan can be found here. We will also be producing a show guide for the Fair which will be distributed free of charge to all visitors.

23. Is my ticket day specific?

Yes - all tickets are day specific. Please give careful thought to which day(s) you will be attending.

24. I have not received my tickets and the Fair is in a few days, what should I do?

If you have not received your ticket you will still be able to gain access to the Fair by bringing your booking reference number with you and taking it to the Box Office as soon as you arrive a the Fair.

25. I am now unable to come to the Fair, can I have a refund?

We are sorry, but tickets are non-refundable.